Frequently Asked Questions
Answers to your questions about the Savvy Sitter’s services and policies.
Why should a pet owner use a “Professional Pet Sitter”?
Keeping pets in their own home helps:
- Decrease the anxiety they go through when you are away.
- Can give one-on-one attention and care.
- Reduce the risk of illness/ injury.
- No traveling stress for you and your pet.
- Preserve daily routines, including feeding and exercise, for your pet.
Pet Sitters are a great alternative to Kennels. Using a Pet Sitter is great for owners of multiple pet home and you get the added bonus of someone watching over your home while you are away.
What areas do you service?
We proudly serve Dr. Phillips, Gotha, Oakland, Windermere, and Winter Garden. You can find out more on our Service Area Page.
Are you the primary sitter?
Yes, but I do have a team of highly qualified and trusted assistants, as well. They are bonded and insured under me and will provide the best care for your pet. You can Meet Our Team on this page.
I will assign myself and one assistance to your family, in case I am not available. My assistant will come with me on our “Meet and Greet” or at a later time.
What services do you offer?
We offer a wide range of customizable services from Dog Walks to Overnight Stays to meet the needs of your pet. Our motto is “Caring for ALL Creatures GREAT and small!”. During our visits/stays you will get text/email updates, along with photos/videos. Please check our Service Page for more information. If you have a particular request, please free to Contact Us.
Do you board animals or bring them into your home?
We do NOT provide this service. The only time we will take a pet into our home is if the home is unsafe (i.e no electricity for an extended period or structural damage.).
Will you provide “house sitting” services even if someone doesn’t have a pet?
Yes, this is a service we happily provide and offer. House Sitting services can include bringing in the mail, garbage and news paper, as well as checking utilities, plants and systems. This service can be customized to meet your needs.
Do you have Referrals, Reviews or Testimonials?
What time do the sitters make their rounds and how long do they stay?
We pride ourselves in customizing services and meeting the needs of you and your pets to the best of our abilities during our visits. Our daily visits last about 15-30 minutes(pending on what services you would like). If your pet has a certain time to be let out, fed, or requires certain medical attention, please let us know.
- Morning Rounds: Begin @ 7 AM and End @ 10 AM
- Afternoon Rounds Begin @ 10:30 AM and End @ 2:30 PM.
- Evening Rounds: Begin @ 4:00 PM and End @ 9:00 PM
Is there a minimum visit(s) required?
The Savvy Sitter recommends that canines be seen not less than three times per day, and felines not less than once per day. This frequency is essential for the mental and physical health of the animal. The Savvy Sitter may choose to refuse service to any Client who does not meet these minimum requirements, either through the services of the Savvy Sitter or through other third parties, such as family members, neighbors, or other Pet Sitter(s). Please note that if a third party visits are used, The Savvy Sitter will not be held responsible for any damages or injuries.
What is a “Meet and Greet”?
A “Meet and Greet” is a chance for the Sitter and Pet to interact with you present. This also helps the pet to recognize us as a friend and not a danger to themselves or their home. It is also a great opportunity for you to ask questions about our company, experience and services.
Can a client schedule services anytime after the meet and greet?
Yes, we will not schedule services until a “Meet and Greet” is performed.
How do you accept payment?
Payment must be available on the first day or before services take place hand, particularly for Overnight Stays.
- Check payable to “The Savvy Sitter, Pet Sitter and Dog Walking, LLC”.
- Quickbooks Online Invoice
Do we “tip” the Sitter?
This is a question we get asked a lot. If you feel that the Sitter has gone above and beyond your service expectations, tipping is always nice in appreciation, but not expected.
What is The Savvy Sitter cancellation policy?
We understand what it’s like to have a busy and ever-changing schedule. Emergency situations and early returns do happen. Each situation will be reviewed and considered for credits towards future services but no refunds are given.
Clients returning home early will be required to pay for the reserved amount of time scheduled.
If more than 72 hours notice is given for trip cancellation with a valid reason, (family emergency, etc.) a credit will be applied, valid for one year.
For repeat clients with set schedules, cancellations will be credited to the following service.
Clients are required to pay for any and all ‘same day’ cancellations.
How about last-minute requests?
We do our best to be available for last-minute requests, but please be aware that we are booked usually several weeks and sometimes months in advance. Please feel free to contact us to check our availability as we may be able to assist with last-minute requests and services. Please note there are additional fee’s that will able for changes in scheduled visits and/or last minute requests for service.
Do you offer credits for referrals? How do I get one?
Yes, we offer credit for “booked/hired” referrals. Please advise the person you are referring to mention your name.
If you have any questions about The Savvy Sitter or our Services,
please feel free to Contact Us or call/text us at 321-663-7263.
Have a Pawesome Day!
A Few of Our Happy Clients
Love these happy faces? So do we!
Join our “family” of satisfied Savvy Sitter clients.
Contact Us or call/text 321-663-7263